RETURNS & FAQs

We encourage customers to carefully select their products using our website as we do not offer refunds or exchanges for change of mind.

In exceptional circumstances and where the customer notifies EBC within two (2) hours of placing an order on info@evodiabeautycare.com.au or 0498 354 241 EBC may, at its discretion, elect to process a refund or amend your order with an alternative product provided the order has not been processed.

If you place an order that is under the value of $100 you will receive one (1) sample. Orders with a value of over $100 receive multiple samples.

If you send us a product review or positive feedback regarding our products or services, we reserve the right to publicly reproduce your review or testimonial on our website or social media platforms. If we intend to identify you or your social media profile in any way, we will notify you in advance and seek your permission.

EBC is happy to exchange or refund any product that is faulty or damaged.

If you receive a faulty or broken product, please contact EBC on info@evodiabeautycare.com.au within fourteen (14) days of receiving the package and we will provide you with instructions regarding how to post the product back to us. EBC will require you provide a photo of the faulty or damaged goods you received prior to approving your refund or exchange.

In all cases, the product must be returned to EBC in its original packaging and in the same condition you received it together with an order number or other proof of purchase. 

EBC will cover the shipping costs you incur sending the product back to us if it is faulty or damaged.

A refund or exchange will only be processed once the original purchased product has been received by EBC.

If you have received an item that isn’t what you ordered, EBC is happy to exchange it for the right product.

If you receive the wrong item, please contact EBC on info@evodiabeautycare.com.au within fourteen (14) days of receiving the package and we will provide you with instructions regarding how to post the product back to us.

EBC does not offer refunds for change of mind but may, in its discretion, choose to process an exchange.

If EBC chooses to process an exchange where you have changed your mind, but the product has already been shipped to you, then you must bear the cost of posting the product back to EBC. In all cases, the product must be returned to EBC in its original and sealed packaging and in the same condition you received it together with an order number or other proof of purchase.

Your exchange will only be processed and dispatched once the originally purchased product has been received by EBC. Any applicable price difference will be charged to you or credited to you, as relevant, prior to the exchanged product being sent to you.

If, after you have had a skin consultation with EBC, you order a product that we recommended and you have a negative reaction to it we are happy to offer you a refund.

Please notify us as early as possible of your negative reaction to a product on info@evodiabeautycare.com.au or 0498 354 241 and we will provide you with instructions regarding how to post the product back to us.

EBC takes no responsibility and does not offer any refund or exchange where you have purchased a product from our website or Salon without first having a skin consultation with us.

If, in accordance with our returns policy you have purchased a product and as part of an exchange or refund procedure we have asked for you to return the product to us, we will let you know whether you can return the product to the Salon when you contact us.

All perishable items, including all items from Bestow Beauty and Botanical Path ranges, must be returned to EBC within seven (7) days of receipt.

All refunds will be issued on the same platform as the original payment was made to EBC. Please note, a refund may take up to seven (7) days to process.

All prices on our website are in Australian dollars and are inclusive of GST. Please note, prices are subject to change without notice. We will use our best efforts to ensure that the prices on our website are current at all times.

The price of each product, including any transaction fees, are listed on the payment portal of our website.

All merchant fees and surcharges charged by the applicable issuing financial institution will be passed on to you and will be payable in addition to the product price.

We are not able to process American Express and Diners Cards payments.

EBC may include links on this website to websites owned by other parties, including but not limited to PayPal and Stripe.

EBC is not in any way responsible for the material contained on these sites, nor is EBC responsible for the availability of these sites at any given time. EBC does not endorse and is not responsible or liable for any content on third party sites, including advertising or products offered on these sites, nor is EBC responsible for any damage, offence or loss caused as the result of visiting these websites. 

EBC strongly recommends that before you visit any website you check that your computer is running up-to-date virus checking software. EBC is not responsible for any virus or compromise of your security arising as a result of your accessing a third-party website from this website.

EBC Gift Cards can be purchased on the website or at our Salon.

An EBC Gift Card entitles the customer to purchase products or treatments at the nominated value on the EBC website or in our Salon.

The value of the gift card can be used for purchases in whole or in part, and on multiple occasions, towards the cost of products or treatments.
A Gift Card cannot be reloaded, exchanged, or redeemed for cash or another Gift Card.

Gift cards are valid for 36 months from the date of purchase.

Please note that certain Gift Cards, including but not limited to those that were sold on or before 1 November 2019, Gift Cards that part of a temporary marketing promotion, donated for promotional purposes or given as a bonus in connection with the purchase of a good or service may be valid for less than 36 months.  Customers are personally responsible for taking note of and using these Gift Cards in accordance with their period of validity and any other associated terms and conditions.

You can select what form you want your Gift Card to be in. You can purchase a physical Gift Card online and at our Salon. Digital Gift Cards are only available through our online store.

If you are purchasing a Gift Card online, please carefully select the kind of Gift Card you would like to receive as our electronic Gift Cards are sent out automatically upon payment.

If you select an electronic Gift Card and then later decide you want a Gift Card posted to you (or the recipient) please let us know as soon as possible and during business hours on 0498 354 241 or info@evodiabeautycare.com.au and we will try out best to send one out for you. Please note, there are postage costs associated with EBC sending out a physical Gift Card which will be charged to you.

Gift Cards are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.

Please check your junk mail or spam email folder as sometimes our emails are filtered as junk mail.

If, after checking your junk or spam you still can’t find out e-Gift Card your voucher, please email info@evodiabeautycare.com.au with your purchase order number and we will track down your order for you.

We have a section where you can fill in the recipient’s details and include a message. This section is optional, and you can skip this section if you wish.

Gift Cards cannot be used on treatment packages or on special offers for treatments or product sales, including but not limited to Black Friday, End of Financial Year sale or discontinued product lines.

EBC Gift Cards cannot be exchanged or refunded once purchased. Your Gift Card can only be redeemed in the form of products or treatment on the EBC website or at our Salon.

Yes, but it must be authorised by EBC management. Please contact us on 0498 354 241 to transfer a Gift Card into someone else’s name.

Our prices may be subject to change from time to time.

EBC Gift Cards are valid for 36 months and can be used to book a treatment up to the maximum value of the Gift Card during that time. If at the time of booking the price of the treatment has changed, you will need to pay any difference in value if the Gift Card is not sufficient to cover the full cost of your chosen service.